As you would be aware, the coronavirus has had an enormous impact on the travel industry around the world. Despite this, Flight Centre currently is, and will continue to work through all upcoming bookings in order of departure date. We are prioritising customers who need to return home from overseas, and any travel booked between now and end of April, so please bear with us.
Information for impacted customers due to Virgin Australia announcement
Due to the ongoing challenges of coronavirus, Virgin Australia has made the decision to cancel all of their remaining regular public transport (RPT) flights other than a single daily Melbourne to Sydney flight and the underwritten Los Angeles and Hong Kong flights.
The impact of these changes will be for flights departing Friday 10 April until Monday 15 June 2020. Should demand increase prior to 15 June, Virgin Australia has advised they will start to increase flights.
If your flight is departing between Friday 10 April and Monday 15 June, your booking value will be held in credit. There is no need to contact us. Your flight tickets will be on hold for use as credit for future flights with Virgin.
We will be in touch with instructions on how to use this credit.
If you have future travel planned or are considering going overseas, cancel or postpone these plans. A ban is in place. The risks to your health and that of others is too great.
For urgent consular assistance, contact your nearest Australian embassy, high commission or consulate or call DFAT’s Consular Emergency Centre on 1300 555 135 from Australia or +61 2 6261 3305 from overseas.
Or call us at our toll free number 1300-441-330